Terms & Conditions

Terms & Conditions

Returns

We pride ourselves on the quality of our plants. If for any reason you are dissatisfied with your order, we will be happy to replace or refund the order upon return of the original plant material.

Unless the plants are damaged, returns are at your own cost. The plants must arrive back with us safely and we reserve the right to withhold the full amount or a percentage of the refund value if the plant is damaged during return.

Plant availability

We strive to keep our website maintained at all times and the accuracy of our plant catalogue is paramount. 

The seasonal nature of perennials mean that our stock might be flowering or dormant at the time of ordering, if we forsee a problem in dispatch, such as the need to trim a plant for packaging, we will contact you directly via phone or email to let you know. We will always pick the best available plant from our stock for dispatch.

In the highly unlikely event that a listed plant is out of stock entirely, we do offer a reservation service for future stock.

Plant Reservations

We are happy to take reservations for plants to be collected from the Nursery or for out of stock plants delivered at a later date. This can be arranged either by calling us or contacting us via email. Payment in full is required at time of ordering.

Should a paid for reservation of plants be cancelled at a later date, 50% of the total is non-refundable.

Pot sizes

In an effort to provide value for money we do not sell plants in pot sizes less than 1.5 litre as we like to establish plants fully on the nursery before dispatch. If we happen to run out of a particular pot size in your order, we will supply the next size up at no additional charge.

Payment

Our terms are payment with order.

Goods purchased will be charged for on the day we pack and send the plants. Unfortunately we can accept no liability if a delivery is delayed because of incorrect payment details.

We will take all reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and account details you provide when accessing or ordering from this Web Site, unless this is solely due to our negligence.